Shipping policy
This Shipping Policy (βPolicyβ) forms part of the Terms and Conditions governing all sales and transactions conducted through Onyi Africa (βwe,β βour,β βus,β or βthe Companyβ). By placing an order on our website, you (βthe Customer,β βyou,β or βyourβ) acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.
1. Processing and Dispatch
1.1 All orders are processed within 1β60 working days from the date of purchase, subject to stock availability and payment confirmation.
1.2 Orders placed on weekends or public holidays will be processed on the next working day.
1.3 Dispatch timelines may vary during peak seasons, sales, or promotional periods, and customers will be duly informed of any delay.
2. Shipping and Delivery
2.1 Onyi Africa partners with reputable third-party logistics and courier service providers (βCourier Servicesβ) for all deliveries, both local and international.
2.2 Delivery timelines are estimates only and may vary based on destination, courier capacity, customs clearance (for international shipments), and unforeseen circumstances beyond our control.
2.3 Onyi Africa shall not be held liable for delays caused by the courier or any external event affecting delivery timelines once the order has been dispatched.
3. Shipping Rates and Charges
3.1 Shipping fees displayed at checkout are based on standard courier rates applicable at the time of order placement.
3.2 All shipping rates are subject to review and adjustment in accordance with the prevailing rates of our courier partners at the time of dispatch.
3.3 In the event that courier rates are revised after order placement but before dispatch, the Customer will be promptly notified. The Customer may then choose to:
a. Proceed with the updated rate; or
b. Cancel the order and request a refund (excluding any non-refundable processing fees, if applicable).
3.4 Onyi Africa reserves the right to amend shipping fees at any time without prior notice, provided that no such change shall affect confirmed dispatches already in transit.
4. Delivery Confirmation and Risk
4.1 Ownership and risk of loss or damage pass to the Customer upon delivery of the product to the designated address or the courier service provider, whichever occurs first.
4.2 Customers are responsible for providing accurate delivery information. Onyi Africa shall not be liable for failed deliveries arising from incomplete, inaccurate, or incorrect addresses supplied by the Customer.
4.3 Once an order is marked as βDeliveredβ by the courier, Onyi Africa shall be deemed to have fulfilled its delivery obligation in full.
5. International Shipping
5.1 International orders may be subject to import duties, customs fees, or taxes imposed by the destination country. These charges are the sole responsibility of the Customer.
5.2 Onyi Africa shall not be responsible for delays, seizures, or additional costs arising from customs inspections or import regulations of the destination country.
6. Tracking and Communication
6.1 Once an order is dispatched, a tracking number and link will be provided to the Customer via email or SMS (where applicable).
6.2 Customers are encouraged to monitor their delivery status using the courierβs tracking system.
7. Contact
For further inquiries or assistance regarding your shipment, please contact us at:
π© Email: [email protected]
π Phone: 09036056395
